Without a doubt I’ve been most impacted by digital video. I began my career at Accenture in 2001. We were working on project teams that were split geographically. Half of us were in San Ramon, CA and the other half of our team worked from St. Louis. We were always on conference calls together, working closely together, but I was always based in San Ramon. With so many conference calls and phone meetings multiple times a day, we got to really know each our project team members’ voices. I remember when they told me that they needed me in St. Louis, and I finally got to make the trip and meet our teammates in person in out there. It was crazy to finally see their faces! For more than two years I’d worked with these people and never seen their faces, and now people didn’t look at all what I’d imagined! Personalities on the phone didn’t at all match who they were in person. It was the craziest adjustment to meet people for the first time who I’d known for so long already.

I use video daily in my current career. Just today I learned a new feature about Zoom, but it’s just so dang easy to connect, hear people in the room, see people with webcams now. It’s crazy that 17 years have gone by, but holy crapola – what a difference from the phone-only conference calls. Video has had a huge impact on my job with faculty support. With video I can build those relationships, share the information, connect with an audience. I personally love it as a way to express myself and share what I’m learning, and just be me. So, in that way, yes, I think my own professional identity has shifted as a result. I was not very comfortable in front of the camera before, but I’ve really grown to be quite comfortable in that space now.  I realize the impact that it has, and I use it intentionally to establish that rapport, convey the empathy, teach, learn, inspire. I think that there’s so much ahead of us, in terms of the potential of video to connect us. It’ll be cool to be part of it.


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